Refund policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn, unused, and free from damage
• With all original tags attached and in original packaging
• Accompanied by the receipt or proof of purchase

Email us at: eclatraiment@gmail.com

Returns must be approved prior to shipping. Items sent without authorization will not be accepted.

Once approved, we will provide:

• A prepaid return shipping label
• Instructions on how and where to send your package

Return address: [Insert Return Address Here]

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We will make it right promptly.

The following items cannot be returned:

• Custom or personalized products
• Sale or clearance items
• Gift cards
• Perishable goods, personal care items
• Hazardous materials or flammable liquids/gases

Contact us with any questions prior to purchasing.

The fastest way to exchange an item is to:

1. Submit a return request and return the original item
2. Place a new order for the item you want

If your order is delivered within the European Union, you are entitled to cancel or return your order within 14 days of receipt for any reason. Items must meet the return conditions above.

Once we receive and inspect your return, you’ll be notified about the status of your refund. If approved:

• Your original payment method will be refunded within 10 business days
• Bank or credit card processing times may vary

If more than 15 business days have passed since your refund was approved, please contact us at:
eclatraiment@gmail.com

We are committed to providing a refined experience from start to finish. For any questions or concerns, don’t hesitate to reach out. Our team is here to help.